Insights Lead - Fixed Term
Why you would like it
Implement an innovation game plan around VoC
Genuinely help NZ Inc.
Fixed Term until June ‘21 - Likely extension
Insights Lead - Lead and design the implementation of a Voice of Customer Programme
This organisation is New Zealand’s innovation agency who activates innovation and helps businesses grow faster by partnering with ambitious businesses of all sizes, delivering a range of innovation and research and development (R&D) services to suit each stage of their growth. The ultimate goal is to empower innovators by connecting people, opportunities and networks, and providing tailored technical solutions, skills and capability development programmes, and grants co-funding.
The role is to lead the design and implementation of the Voice of Customer Programme, migrating off legacy processes and systems to fit for purpose. You will build the business case, design and build a business innovation panel to support both agile qualitative customer feedback practices and improvement of a range of impact metrics. Using “out of the box” thinking, you will combine ad hoc qualitative and quantitative capabilities as well as mentor a team of data super users to accurately interpret research data, unleashing its meaning and present the insights in a easily digestible manner
Demonstrated experience leading the design and delivery of Voice of Customer programmes
10+ years’ experience in an insight, market research management, data analyst role with an excellent track record
Strong primary research experience both in qualitative and quantitative approaches is essential
Experience with market research data analysis (qualitative and quantitative)
Understanding of advance modeling and analytics
Strong ability to distill large amounts of data into key action oriented insights to tell a story that is easily consumable by time-pressured audiences. Excellent presentation preparation skills
Experience in using data analytics and cross tabulation tools such as Harmoni, Market Sight or SPSS or others
If you are keen to find out more, apply now!