New Services & Transform Manager

Company state
The largest dedicated technology services provider in New Zealand tailoring mission-critical and support offerings to tens of thousands of users.  Historically, some 2000 applications, multiple data centers, and connectivity capability have largely been supported inhouse for their customers. A change is afoot with a billion-dollar transformation underway to create contemporary service patterns and new ways of working to deliver higher-value, richer services to its stakeholders whilst modernizing core technology and elevating SLAs for New Zealand's Health sector. Their approach to this pivot is to help their people drive this change whilst encouraging cultural change to promote diversity in hiring and ideation throughout the wider team.

The opportunity
This is the largest transform programme in New Zealand, recently hitting approval for a multi-phase change.  At its core this is about better outcomes for the people in the Health system and greater enablement for the people delivering health services.  This means brand-new digital and technology services put in place that harness the most modern tech and innovation whilst leveraging the existing capabilities of the people who work so hard for the organisation.   All of this means simplification and consolidation of existing systems and the design and implementation of a brand new operational model. Sounds grand, but how committed are they? The organisation realizes this is not easy, so the full multi-phase programme has been signed off and budgeted for. Locked and loaded.

Role snapshot
Combining large-scale service design and change/transition programme management, this role will lead the design and shift to the new operational model, setting up the organisation for success.  The role carries five key parts:
Service Design
Design and own the regional operating model and service patterns incorporating the development and deployment of new services
Commercial & Vendor Management
Manage the delivery of new services within commercial and governance constraints.  Work with internal teams and vendors to achieve this.
Operational Readiness
Lead the transition management and development of future state operational parameters and service levels.
Programme & Stakeholder Management 
Manage overall delivery of the programme for the new service platform and the related relationships with internal and external stakeholders (health Alliance, DHBs and vendors)
Service Operations
Given new services are being delivered in a staggered fashion, manage the operation of these new services to agreed levels in the production environment

Your fit
Emerging from a background in large-scale change and programme management you'll enjoy the contemporary nature of service design and complex technology for enterprise environments.  Given the domain you'll be motivated by shifting organisations to a better place that generates value and optimal experiences for people through modern technology and ways of working.  Here that will save lives.  
A communicator you'll build relationships swiftly and enjoy the opportunity to cast a vision to multiple stakeholders and customers.  The development of new technology and ways of working to deliver new initiatives is fundamental to the success of this role, so a genuine level of excitement and acumen for this new world will hold you in good stead. A proven track record of these kinds of initiatives for local or international businesses will equip you with the tools to take on this challenging and complicated role that will change the landscape of Health tech in this country.

Any questions, please contact julian@potentia.co.nz