About the role

The opportunity:
This Service Desk role offers the perfect blend of technical troubleshooting and client interaction in one of New Zealand's most stunning regions. You'll be the first point of contact for technical support, helping diverse clients from your Alexandra base. The role combines hands-on problem-solving, user support, and client relationship building - ideal for someone who enjoys variety and wants to make a real difference by keeping people's technology running smoothly.

Company profile:
Our client is an established technology services provider serving Central Otago and surrounding regions. They're known for their personalised approach to client service and strong team culture. The company has built a reputation for delivering practical, effective technology solutions while maintaining long-term client relationships. They value work-life balance and believe in supporting their team's professional growth through exposure to diverse technologies and challenges.

The role:
• Provide first-line technical support via phone, email, and remote assistance
• Troubleshoot and resolve Level 1 and 2 technical issues across various client environments
• Conduct remote support sessions and on-site visits throughout Central Otago
• Build and maintain strong client relationships through excellent service delivery
• Support user onboarding and training on common applications and systems

Your fit:
• 2-3 years' Service Desk or IT support experience, ideally with an MSP background
• Strong customer service skills with patience and empathy when helping users
• Experience supporting Microsoft stack environments, particularly Microsoft 365 and Windows
• Solid troubleshooting skills for hardware, software, and basic networking issues
• Knowledge of Active Directory, email systems, and common business applications
• Understanding of ITIL principles and ticket management systems
• Comfortable working in a fast-paced environment and managing multiple priorities

On offer:
• Competitive salary package
• Genuine work-life balance with a supportive team culture
• Variety of client work and technologies to expand your expertise
• Clear pathways for career progression within the technical team
• Beautiful Central Otago location with regional travel opportunities

If this sounds like the kind of role where you can make a real difference helping people with their technology challenges, we'd love to hear from you.