About the role

Contract details

• 3 months, hourly rate contract, with potential to extend
• Location: Onsite, Dunedin 
• Focus: BAU service desk + office move support (desk moves, workstation re-sets, reconnects, basic cabling) 
• Late February start

Deliverables / Purpose

You’ll provide onsite L1/L2 support to internal users, keeping day-to-day desktop support running smoothly while also helping the business through an office move. This includes workstation set-ups, desk moves, and practical troubleshooting across hardware, printers, and basic connectivity.

You’ll be responsible for

• Resolving L1 tickets and supporting with L2 tasks when required 
• Installing and configuring hardware, operating systems and applications 
• Desktop builds and migrations (including lift-and-shift work) 
• Setting up workstations and providing onsite roaming/floor support 
• Supporting printers and end-user hardware/peripherals 
• Assisting with basic networking/cabling and connectivity issues as needed 
• Delivering excellent support to internal customers and stakeholders 

Your fit

The ideal candidate will have around 3 years’ experience in a similar support role and genuinely enjoy delivering great customer service in a team environment. You’ll also bring:

• Strong knowledge of Microsoft Windows (Windows Server exposure is beneficial) 
• Practical experience with networks, PC hardware and printers 
• Practical experience with firewalls and network connectivity troubleshooting 
• Understanding of switch and router fundamentals 
• Experience supporting large-scale office moves is advantageous 
• Confident communication skills to deliver high-level customer service across the business 
• Confidence working onsite, including getting under desks to resolve issues when needed 

Contractor benefits

• Wellbeing Discovery Sessions 
• Welcome Packs 
• Hnry discount 
• Exclusive Invites 
• Optional Pay-As-You-Go PI/PL Insurance 

To apply

Apply now with your updated CV and a brief cover letter. For further information, please contact Layne at layne@potentia.co.nz.