Customer Experience (CX) Chapter Lead

Job type
NZD160000 per annum
Why you would like it:
  • Influence a strategic vision for top-notch customer experience.
  • Play a pivotal role in shaping the consumer journey.
  • Collaborate with a dynamic, customer-focused team.
  • Lead initiatives in an environment that values innovation.
  • Direct impact on enhancing user satisfaction and loyalty.
The opportunity:
Here's your chance to steer the ship on an exciting journey of customer experience transformation within the consumer market sector. As the Customer Experience Chapter Lead, your role is at the heart of our strategy to elevate every touchpoint in our customer's journey. Armed with a blend of tech-savvy, strategic vision, and a deep understanding of consumer dynamics, you'll lead a spirited team dedicated to redefining excellence in customer engagement. This is about more than just resolving pain points; it's about pioneering an ethos that places the customer experience at the very core of what we do. If leading the charge in a revolutionary consumer experience strategy excites you, this is where you need to be.
Company profile:
Our company is a forward-thinking player in the consumer market sector, renowned for pushing the boundaries of what’s possible to exceed customer expectations. With a robust culture of innovation, collaboration, and continuous learning, we're committed to delivering exceptional products and experiences. Our team is a diverse group of passionate individuals who thrive on making a real difference in the lives of our customers. As we look to the future, we're focused on leveraging the latest technologies and insights to further enhance our offerings and maintain our position as a genuinely customer-centric organization.
The role:
  • Champion the development of a cohesive customer experience strategy.
  • Analyze customer feedback, market trends, and data to inform decision-making.
  • Spearhead customer journey mapping, identifying key improvement areas.
  • Lead cross-functional initiatives to implement strategic CX enhancements.
  • Foster a culture of excellence, innovation, and customer advocacy within the team.
Your fit:
If you're a visionary leader with a rich background in enhancing customer experience within the consumer market, and you thrive on the challenge of making meaningful, data-driven improvements, then you're the one we're looking for. Your strategic mindset, combined with a knack for inspiring teams and driving change, makes you the perfect candidate to lead our customer experience chapter into the future.
This is a fantastic opportunity for the right person. If you're looking to join a top-class organisation with great development opportunities, send me through your CV as soon as you can.