Senior Solutions Engineer
Our client is an International software company who delivers digital solutions to customers across the world, within a range of different industries. In New Zealand, they have partnered with a Government organisation to provide a structured and scalable product that assists with critical decision making when there is no room for error. The solution is an all-encompassing radio, mobile, vehicle, web and application-based product with all this data reporting back to command HQ in real time.
You will play a key role in defining, building and delivering operational solutions for a key customer. This will involve working with client teams, partners and the local team to roll out a mission critical system, integrate it with a multitude of other systems and oversee a suitable training and support framework.
Your tasks will naturally concern customer service, the designing of solutions and systems
Deliver technical support like installation, configuration and troubleshooting both at company sites, customer sites and during exercises.
You will be expected to cover everything from tactical tasks to specific tasks at the customer (support, test, instruction, workshops, etc.)
Keep up to date with products for the defence market and support alignment of customer expectations and product roadmaps
Key skills you will bring
Strong knowledge of IT Infrastructure and Platforms (Windows Operating Systems, Active Directory, Storage Solutions (SAN, NAS, etc.), Database Management Systems, Exchange, Lync & XMPP Chat, etc.)
An understanding of communication bearers (Radios, SatCom, WAN, LAN, WIFI) and their specific challenges (Differences between TDMA and FDMA and how it is used, etc.)
In depth knowledge of Hardware (Infrastructure components such as servers, SAN, NAS, etc. as well as computing devices such as tablets, phones, laptops, detachables, etc)
Support development and architectural work in general (analysis, design), e.g. project specific deliveries or as part of products.
Intimate knowledge and design capability around all solution components including hardware, infrastructure, software, networking and integration
Highly competitive salary
Chance to work with cutting edge technology in a critical industry
Work for an international vendor with an excellent reputation
As you will be working with security-classified projects, you must be a five-eye citizen with the ability to obtain and maintain an appropriate New Zealand Government security clearance.