About the role

About the role
We’re looking for a motivated Service Desk Technician to join a busy and supportive IT team. As the first point of contact for clients, you’ll play a key role in providing responsive, professional, and friendly support across a range of technologies. Every day brings new challenges – from resolving technical issues to escalating more complex problems – making this an excellent opportunity for someone who thrives in a fast-paced environment.

What you’ll be doing

• Answering and responding to incoming service desk requests
• Monitoring and actioning alerts through the ticketing system
• Troubleshooting and resolving technical issues across desktops, networks, and Microsoft products
• Escalating issues where required to senior colleagues
• Providing outstanding customer service and building strong client relationships

What we’re looking for

• Excellent communication and problem-solving skills
• Experience supporting IT systems in a business environment
• Ability to multi-task, prioritise, and work well under pressure
• Knowledge of Microsoft products (Windows, Microsoft 365, Active Directory)
• A proactive, can-do attitude with the drive to deliver great outcomes

What’s in it for you

• A supportive and collaborative team culture
• Opportunities to develop your technical skills across modern tools and platforms
• A role where you’ll make a real impact as the frontline of IT support
• Health insurance

About the company
You’ll be joining a well-established, forward-thinking IT business that prides itself on delivering quality service with a personal touch. The team is energetic, approachable, and genuinely passionate about technology, working together to create great outcomes for clients. Collaboration and continuous learning are at the heart of the culture, and you’ll be supported to grow your skills while contributing to a positive, customer-focused environment.How to apply
If you’re passionate about IT, love helping people, and want to grow your career in a role where no two days are the same, I’d love to hear from you. Either click apply now, or for more information please email Emma at emma@potentia.co.nz