About the role

The opportunity: 

This is a hands-on role for someone who enjoys being close to the business and keeping things running smoothly-while also getting stuck into improvement work. You’ll support users across multiple sites and functions, balancing day-to-day troubleshooting with proactive device rollouts, onboarding, and documentation. You’ll also coordinate the IT workstream for projects, helping define requirements and ensuring everything is ready for a successful go-live.

Company profile:

You’ll be joining a multi-site organisation with a busy operational environment. The IT team is focused on consistent service, practical modern workplace outcomes, and improving how support is delivered across the group.

The role:

• Support (on-site and remote) across the Northern South Island region and Christchurch head office 
• Device deployment, user onboarding, and system training/guidance 
• Maintaining documentation and contributing to the wider service desk function 
• Acting as the key IT contact for capital works projects (vendors, infrastructure, connectivity, go-live readiness) 
• Driving continuous improvement and standardisation across IT systems 

Your fit: 

This will suit you if you bring:

• 5+ years in IT support / systems support roles 
• Experience with service desk operations and ITSM tools 
• Strong Microsoft 365 + Windows support capability (modern workplace, identity, devices/apps) 
• Clear communication and a calm, customer-first approach 
• Solid organisation skills—prioritising, documenting, improving processes 
• A collaborative style, with the confidence to coach and guide others 

Next Steps:

If you’re keen on a role that blends frontline support with meaningful project coordination, hit "Apply Now" with your most up to date CV. For more information please contact Courtney at courtney@potentia.co.nz