About the role

The opportunity

An established organisation supporting critical operations across the South Island is looking for a hands-on Service Desk Engineer to join their internal IT team. This is a full-time, permanent role where you’ll be the first point of contact for day-to-day IT support and play a key part in keeping people productive. You will also have the ability to work on project work and L2 Desktop Engineering in this role. This is a collaborative team, with great modern offices, free parking and great staff benefits on offer (including free coffee!)

What you’ll be doing

• Providing Level 1 & 2 support across the organisation 
• Logging, triaging and resolving incidents and service requests within agreed SLAs 
• Supporting end users across hardware, software, networking and Microsoft 365 
• Building, configuring and deploying laptops, desktops and mobile devices 
• Maintaining documentation, asset records and troubleshooting guides 
• Identifying recurring issues and contributing to continuous service improvement 
• Assisting with wider IT initiatives and project work as required 

What you’ll bring

• 3+ years’ experience in an IT support/service desk role within a Microsoft environment 
• Strong troubleshooting and problem-solving skills, with good attention to detail 
• Confident prioritising work and managing multiple tickets at once 
• Clear communication skills and the ability to explain technical issues in plain language 
• A customer-first mindset and professional, proactive approach 
• Curiosity and willingness to keep learning 

How to apply

Apply with your CV and a short cover note outlining your service desk experience and what you’re looking for in your next role. For more information contact Courtney at courtney@potentia.co.nz