About the role

Contract Details

• Short term initial hourly rate contract
• Location: Onsite in Christchurch 
• Focus: Technical support, in-person, service desk
• Start: ASAP 

Responsible for:

• Answering inbound client calls and helping resolve technical issues 
• Monitoring and responding to alerts from remote monitoring tools 
• Managing tickets in the reactive queue from triage through to resolution 
• Escalating issues to other team members when required 
• Recording time accurately against jobs 
• Supporting infrastructure, desktop, networking and Microsoft environments 
• Helping improve processes and the overall client experience

Your fit:

You’ll be providing support to exteral customers to keep the service desk running seamlessly. This would suit someone who brings:

• Strong communication skills and a customer-first approach 
• Experience troubleshooting technical issues in business IT environments 
• Infrastructure support experience within small to medium business settings 
• A systematic, methodical approach to problem solving 
• Good time management and the ability to prioritise competing work 
• Knowledge of networking and Microsoft products

Exposure to any of the following would be helpful:

• Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, Planner or Power BI 
• Active Directory or Azure Active Directory 
• Remote Desktop Services 
• Antivirus, backup or imaging technologies 
• VPNs, switching, routing hardware and protocols 
• Windows desktop environments 
• Apple hardware and software 
• IBM or HP hardware 

Contractor benefits:

• Wellbeing Discovery Sessions 
• Welcome Packs 
• Hnry discount 
• Exclusive Invites 
• Optional Pay-As-You-Go PI/PL Insurance 

To apply:

Apply now with your updated CV and a brief cover letter. We will be progressing suitable applicants immediately.

Note: We review all CVs manually and you will be contacted if your skills and experience meet the requirements of any of our clients. You must have valid working rights for NZ.