About the role

Why you would like it:

• Lead a small, distributed IT team across NZ and Vietnam 
• Fully remote role, with occasional team travel 
• Own practical IT uplift across systems, support and security 
• Turn a clear ISO-led roadmap into real delivery 

The opportunity:

This is a hands-on IT leadership role with a clear job to do: bring structure, rhythm and momentum to IT operations across a remote-first organisation.

You’ll lead a small distributed team, own the support queue, improve how work is prioritised, and help deliver a defined roadmap shaped by ISO 27001 requirements. The destination is clear, but the way the work gets sequenced, improved and embedded will be yours to shape.

This is not a hands-off strategy role. It will suit someone who likes leading people, staying close to the tools, and turning a busy environment into something more organised, reliable and scalable.

Company profile:

You’ll be joining an established education technology organisation with a globally distributed workforce and a remote-first operating model. Their people rely on well-run systems, secure access, smooth onboarding and reliable support to do their best work from anywhere.

IT has strong executive backing, a clear improvement agenda, and room for someone practical to make a visible difference.

The role:

• You’ll be responsible for leading IT systems and support, including:
• Leading and coaching a small distributed IT team 
• Managing the ticket queue, triage, SLAs and bottlenecks 
• Improving onboarding, offboarding and access provisioning 
• Supporting ISO 27001 audit readiness and related IT controls 
• Driving device lifecycle, asset reconciliation and hardware processes 
• Leading the migration from Zluri to Torii for SaaS management 
• Supporting improvements across Intune, Jamf, SaaS integrations and automation 

Your fit
You’ll bring:

• Working experience with ISO 27001 or similar security frameworks 
• Experience leading IT support, systems or operations teams 
• Strong hands-on capability across ticket queues, SLAs and IT service delivery 
• Confidence supporting remote or distributed teams 
• Exposure to SaaS management, device management or access provisioning 
• A calm, organised approach to prioritising busy operational work 
• The ability to turn a roadmap into a practical delivery plan 

You don’t need to be removed from the tools. This role will suit someone who can lead, coach, prioritise and get involved when needed.

If this sounds like the kind of IT environment, you’d enjoy improving, apply now. For more information contact Cory at cory@potentia.co.nz