About the role

Technical Account Manager | MSP
Talk tech. Build relationships. Grow accounts. Make an impact.
📍 Wellington | Hybrid Working

Like Account Management, but want to actually talk tech? You're great at building relationships, understanding what matters to your clients and spotting opportunities to make a real difference. But perhaps you're tired of selling something you don't fully understand.
This is your chance to combine account management, technology and commercial thinking in a role where relationships and trusted advice really matter.
We're working with a growing Managed Service Provider looking for a Technical Account Manager to manage and grow relationships with established clients across the SMB and mid-market sector.
This is about growing relationships, not endless cold calling.You'll work with an existing portfolio of SMB and mid-market clients, building trust, understanding their challenges and identifying opportunities where technology can genuinely help.
This isn't an Enterprise sales role. You'll work closely with businesses where you can get to know the people behind the organisation and have a genuine impact on their technology direction.
You'll still need to be commercially minded and comfortable identifying opportunities for growth. But the focus is on understanding your clients, building long-term partnerships and finding the right solutions, rather than simply chasing activity targets.

What you'll be doing

• Managing and developing relationships with established SMB and mid-market clients
• Working closely with senior stakeholders and decision-makers
• Understanding client technology environments and business challenges
• Identifying opportunities across IT, cloud, infrastructure and security
• Translating technical solutions into clear and practical business value
• Helping clients shape their technology strategy and roadmap
• Collaborating with technical teams to deliver great outcomes
• Supporting client retention and identifying opportunities for account growth

What we're looking forYou'll ideally have experience working in an MSP, technology services provider, IT integrator or similar environment, supporting the SMB or mid-market sector.
You don't need to be the person configuring every solution. What matters is that you're comfortable understanding technology and having credible conversations with clients.

You'll bring experience in some or all of the following:

• Account Management, Technical Account Management or consulting
• Growing and developing SMB or mid-market client relationships
• Working with senior stakeholders and decision-makers
• Technology across areas such as cloud, infrastructure and security
• Translating technical conversations into clear business value
• Identifying opportunities and supporting sustainable account growth
• Building strong relationships and communicating clearly

Don't tick every box? We'd still like to hear from you. If you bring strong relationship-building skills and a genuine interest in technology, this could be a great opportunity to grow into the role.
Why you'll want to join 🚀

• Focus on growing and developing existing client relationships
• Work closely with SMB and mid-market organisations, rather than large Enterprise accounts
• Build genuine partnerships and have a real impact on your clients
• Have real input into your clients' technology direction
• Hybrid and flexible working
• 100% fixed salary, so you're not relying on commission
• Paid study days each year
• Ongoing training, mentoring and development opportunities
• Wellbeing support and a genuinely supportive team culture

Sound like you? If you enjoy building relationships, understanding your clients and having meaningful conversations about technology, this could be the next step you're looking for.
You don't need to fit a particular mould. If you're curious, commercially aware, comfortable talking with people and enjoy understanding how technology can solve problems, we'd love to hear from you.
Apply now.