About the role

We’re looking for hands-on IT Support Analysts to support staff following a technology migration. You’ll provide practical, on-the-ground assistance, troubleshoot technical issues, and help users adjust to new systems and ways of working.

This is a great opportunity for someone who enjoys working directly with people, solving problems, and making a real difference in a busy operational environment.
Key Responsibilities

• Provide onsite support following the migration of email, Microsoft Teams, and devices.
• Troubleshoot and resolve technical issues quickly to minimise disruption.
• Act as the first point of contact for post-migration technical queries.
• Help staff adapt to new systems through floor-walking, user guidance, and just-in-time training.
• Escalate complex issues to specialist teams and coordinate resolution.
• Monitor and prioritise incidents based on clinical and operational impact.
• Gather user feedback and identify opportunities to improve the migration experience.
• Keep stakeholders informed of issues, risks, and resolution activities.

• Experience providing hands-on IT support in a busy environment.
• Strong troubleshooting skills across Microsoft 365, Teams, email, and end-user devices.
• Excellent communication and customer service skills, with the ability to support users with varying levels of technical knowledge.
• A proactive, adaptable approach and the ability to prioritise issues under pressure.
• Availability to work full-time onsite in Whakatāne.
• Flexibility to travel and work occasional shifts across a 24/7 roster when required.

• Location: Whakatāne
• Work arrangement: Full-time onsite
• Hours: Occasional 24/7 shift coverage may be required.