Insights Manager

Job type
Location
Auckland
Salary
NZD90 - NZD120 per hour
Reference
BH-13536
About the company: New Zealand's leading innovation agency that helps NZ Businesses grow faster and propels us towards a more exciting future, they take innovation to the next level. This is a fantastic organisation with a great reputation in their field.

About the role:
This is a 6-month contract opportunity, Auckland City Fringe location. Our clients Insights team enables their employees to confidently act with evidence from customer experience insights, market research, performance reports and self-service dashboards, you will be playing a big part in this. While reporting to the Insights Capability Lead, the main purpose of this position will be to:
  • Deliver customer insights to stakeholders in a timely and accurate manner
  • Leverage a large Voice of Customer programme and related performance data to tell customer stories to support the product owners to improve product desirability and experiences
  • Lead the ongoing in-house delivery of the Voice of Customer programme
  • Identify opportunities to add value continuously by working with the team to improve Insights delivery capability by leveraging tech and tools
  • Support the development and automation of customer survey dashboards
  • Feed the voice of the customer into all key reports; monthly executive dashboards, quarterly and annual compliance reports
  • Build and maintain operational dashboards leveraging customer experience and performance data
 
Skills & experience:
  • Experience conducting primary market research
  • Must have experience using Qualtrics
  • Experience working with CRMs
  • Exposed to VoC programmes (Voice of customer)
  • SQL would be great
  • Power BI/Tableau (data vis tool)
 
How to apply:
If this sounds like you, click APPLY NOW and we will be in touch.